Delivery Information

SHIPPING POLICY

Thank you for visiting and shopping at CHADROBE.COM

EXPECT SHIPPING DELAYS 

Due to COVID-19, carriers (USPS & FEDEX) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to us directly for an update.

WE SHIP WORLDWIDE

FREE SHIPPING!

• On US orders of $500 or more!
• No coupon codes needed.
• Offer valid for U.S. orders placed at www.chadrobe.com. Shipping does not count towards the qualifying amount. No price adjustments on previous purchases. Cannot be combined with any other offers.
• QUALIFIES FOR STANDARD SHIPPING ONLY.
• EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED

PROCESSING TIME

• All orders are processed, verified, and shipped within 2-4 business days or sooner.
• Express orders are processed within 1 business day.
• BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.
• We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
• We do not hold or accept responsibility nor provide refunds for packages that have been reported and/or confirmed as "delivered" by the carrier
• You can track your package using the supplied tracking number.

**Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

HOW MUCH IS SHIPPING?

• Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING?

• All orders are processed, verified, and shipped within 2-4 business days.
• Once your order has been shipped, the estimated time of arrival depends on the shipping method selected at checkout.
• BLACK FRIDAY / CYBER MONDAY / HOLIDAYS: All orders are processed, verified, and shipped within 4-6 business days.

US Orders:

1. USPS First class Mail (2-5 business days) **This option will only appear if your order weighs under one pound.**
2. USPS Priority Mail (2-3 business days)
3. Free Shipping (2-5 business days)
4. USPS Express Mail (Processed and shipped within 1 business day, Delivery guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required). Express orders need to be placed before 12pm EST to guarantee same day shipping
5. FedEx Priority Overnight (Processed and shipped the same day if placed by 12PM EST). Friday shipments will be delivered on Monday. Saturday delivery is NOT available.

CUSTOM FEES?

• A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. 
• All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
• Note, in rare occasions custom agents may delay delivery of some packages.

As far as customs charges, we do not have any control over them, nor know what the charges will be, if any.  If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.